About Taxi Share
Q1 : What is Taxi Share? How does it differ from traditional taxi rental model?
A1 : SMRT is first in Singapore to provide taxi sharing to anyone who wanted to try out taxi driving without committing full-time. Taxi Share allow any qualified drivers with a valid Taxi Driving Vocational Licence (TDVL) to rent a taxi on a pay-per-drive basis (min 3 hrs block booking) at their convenient time and place.
Q2 : What are the benefits of using Taxi Share?
A2 : The benefits are : -
- Affordable - low hourly rates from $5.80 per hr (min. 3 hours block booking).
- Flexible - Available anytime. No contract needed.
- Convenient - Multiple pick up locations islandwide for taxi collection and return.
- Fully Equipped - 24 hrs Ops Centre, call booking and cashless payment terminal.
Q3 : What are the welfare and benefits to join SMRT?
A3 : The welfare and benefits for drivers are:
- Free health screening at SMRT Clinic @ Woodlands Depot (Mon to Fri exclude public holidays, 8.30am to 11.30am). Fasting of at least 8 hrs is required. Register your interest and preferred timing to firstname.lastname@example.org.
- Free hearing test on even months (Feb, Apr, Jun, Aug, Oct & Dec). Walk-in to Woodlands Customer Service Centre (Mon to Fri exclude public holidays, 9am to 12pm / 1pm to 4pm).
- Waiver of outpatient General Practitioner (GP) consultation fee at SMRT Clinic @ Woodlands Depot.
- Usage of SMRT Sports & Recreation Clubhouse located at 3 Bishan St 14.
- Enjoys the discount benefit of SMRT Esso Smiles Taxi Card.
- Award recognition for acts of service excellence and good performance records.
- Invited to join for company events & activities.
Q2 : What are the requirements to join Taxi Share and the documents needed for walk-in registration?
A2 : You must be :
- Singaporean between 30 - 75 years old.
- Holding a valid Singapore Driving Licence and Taxi Driving Vocational Licence (TDVL).
You are required to bring along the following for walk-in registration:
- NRIC, Driving Licence and TDVL.
- DBS/POSB Savings Account Number and ATM Card.
Photo will be taken on-site and company pass will be mailed to you upon approval of your registration. The
company pass has to be displayed in the vehicle at all times while driving. Alternatively, click here
to upload a clear passport sized photo of yourself.
Q3 : I tried to register online but was unsuccessful, why?
A3 : It may be due to the uploaded image size is too big or you may have entered an invalid date.
Ensure that the images of your NRIC and licences that were uploaded does not exceed 5MB in size.
You can change the resolution of the image to reduce the size and try uploading again.
Q5 : How will I know if my registration has been approved?
A5 : Once you complete the online assessment, you will receive the approval email to indicate successful
registration. You will also receive your Taxi Share account login password as well as your MDT login details (ID
& Pin) via SMS. If you did not receive the email notification, do check if it's in the Junk/Spam folder. Alternatively,
you may email us at email@example.com
.to check your application status.
Q6 : How long is the approval process?
A6 : Approval of the registration will be processed within 3 working days upon successful completion of the 2
compulsory Taxi Share online assessment with a minimum 80% passing score.
Regulatory checks are conducted and service records are reviewed when we receive your application.
Booking / Booking Amendment
Q2 : Can I pick up the taxi earlier?
A2 : If there is no previous booking, you can pick up the taxi 10 minutes earlier. Just refresh the Account page
10 minutes before your pickup time to check if you are eligible. There will be a prompt message: "Taxi is
available for early pick-up".
Q4 : What is "Taxi Share Availability" chart? How do I make use of it?
A4 : "Taxi Share Availability" chart displays the availability of the taxi for the selected day. This function
can only be seen on the web but not on mobile login. User will be able to differentiate the taxi status based
on the colour code stated below.
- Available - All taxis are available at this time slot.
- Unavailable - No taxis are available at this time slot.
- Limited Taxis - Some taxis are available at this time slot. Move your mouse cursor over the time slot to
see which taxi is available during that time slot.
- No Longer Available - The schedule will not displayed as the time has past or no longer available.
Q6 : I wish to extend my reservation. How can I do it?
A6 : Click on the extend button and indicate the number of hours you would like to extend, there will be a
message to tell you if it is successful. If you try to extend for 3 hours and it is unsuccessful, please reduce the
number of hours for extension and try again. If you would like to make an extension during your trip, do note
that no extension is allowed 15 minutes prior to reservation end time.
Q7 : What is the time frame for me to make changes to my booking? What is the amendment / cancellation policy?
A7 : Amendments to bookings are not allowed. If you need to amend your booking, please cancel and make a
new booking. The amendment / cancellation policy are as follow:
- Less than or before 24 hours will incur full rental charge.
- Equal or between 24 to 48 hours will incur half rental charge.
- More than or after 48 hours will incur $0.80 cancellation charge.
In the event, the taxi breakdown before your collection, a full refund will be given to you. If the taxi breakdown
during your reservation, the remaining hours will be refunded to your e-wallet.
Taking Grab Jobs
A1: Yes, you are able to take Grab jobs. You have to sign up with Grab on their platform at Sign up with Grab
A2: Once you have made a Taxi Share booking and assigned with a Taxi registration number. You can make the changes to your assigned vehicle number via your Driver App -> Support -> Help Centre. Under Frequently Asked Question, select “I want to update my car plate number”.
Payment / Pricing
Q2 : What are the costs involved in Taxi Share? Are there any hidden charges?
A2 : We dislike hidden cost as much as you do. So what you see, is all that you need to pay. The cost
- Rental is charge hourly (min. 3 hours block booking) and pay-per-drive basis.
- The rate for AER if you chose to opt in.
- It does not cover fine/summon and operational expenses (e.g parking, ERP, fuel).
- S$100 Security deposit pay via credit/debit card or S$500 pay via cash at 60 Woodlands Industrial Park
E4, Taxis Customer Service Centre. The security deposit will be refunded upon termination of membership
or subjected to offset any outstanding.
Q3 : What does your e-wallet consists of?
A3 : There are two components in your e-wallet:
- The amount that you top up as cash.
- The amount that is given to you in credits. Do note that credits will not be refunded back to you upon
termination and you can use up all your credits before termination.
Q6 : My account runs into negative balance. What will happen?
A6 : If your accounts run into negative balance, all future bookings will be cancelled and the amount for your
future bookings goes back to your credit account. You will have to remake the booking again. You will have 24
hrs to top-up your account in order not to have your account suspended. After which, you will have to remake
the booking again.
Q10 : Why do I need to apply for GIRO?
A10 : GIRO application is mandatory for you to receive reimbursement from cashless payment and to pay the booking fee levy ($0.50/booking) for accepting SMRT Taxis call bookings via the MDT.
Cashless payments will be reimbursed within 1 working day from date of transaction. Booking fee levies are charged monthly on every 4th of the next month, or next working day.
Q11 : How do I activate my GIRO account to receive cashless payment from passengers?
A11 : There are currently 2 locations to activate your GIRO account:
Taxis Customer Service Centre
SMRT Woodlands Depot, Level 3
60 Woodlands Industrial Park E4, Singapore 757705
(Operating hours: Mon to Fri, 8.30am to 5.00pm, closed on public holidays)
Do bring along your POSB/DBS ATM card and bank account book to verify the account number.
However, in the event that, there are no bank book, please contact your respective bank for the correct bank account number.
Alternatively you may download the GIRO Application Form, complete Part 1 and mail it using the postage-paid mailer back to SMRT Taxis Pte Ltd. Do note that it may take 4-6 weeks for GIRO to process.
Collection / Returning
Q1 : Where can I locate the taxi?
A1 : You can refer to your booking details after you login. A map with the details to the location can be found on
your account page.
Q2 : Where are the car keys?
A2 : The taxi key will be located in the glove compartment to the left of the steering wheel. Please remember to
return the key to the key compartment at the end of the trip. If you fail to do so, a key recovery service fee of
S$50 will be charged to your account. For any missing keys, there will be a replacement fee of S$600.
Q3 : How do I unlock the taxi?
A3 : The "Start Trip" is only enabled on the start time of your booking. Click on the "Start Trip" button, a blue
lamp above the driver door handle will blink when the door is unlocked. Your trip will start based on the timing
Q6 : How can I end my reservation?
A6 : After you park the taxi, collect your belongings, remove any trash and tap the "End Trip" button. A blue
lamp beside the steering wheel will light up after the door is locked. Do note that the reservation is only ended
until you successfully locked the door and the page displays the message "Your reservation has ended. Thank
you for using Taxi Sharing". If you receive an error message, please try to "End Trip" two more times.
You may contact our Ops Centre at 6477 5353 or email us at firstname.lastname@example.org
immediately with the issue and you may leave the taxi. Please arrive 10 minutes before the end of your trip at the parking location
so you may have enough time to tidy the taxi for the next customer. Please remember to return the key to the
key compartment so that you are able to "End Trip".
Q9 : Can I return the taxi at a different location?
A9 :No, you have to return back the taxi to the exact carpark location where you pickup the taxi. If you are
unable to park your taxi within the range of carpark lot numbers, you may contact our Ops Centre at 6477 5353
or email us at email@example.com
and let us know which deck/lot you have parked at. Note that
your trip is only successfully completed after you click on end trip. Do arrive 10 minutes before your booking
end to end trip or else cancellation charge will apply.
Accident / Breakdown
Q2 : I got into an accident. What should I do and what should I note?
A2 : If the taxi is in working condition, please report immediately and not later than the next working day from
the time of an accident at our Accident Reporting Centre (ARC) during office hours. If the taxi is unmovable,
please press the button on your phone that indicates "breakdown" if your taxi is unable to move. We will activate
tow service. Please also be reminded to click on "End Trip" button.
Try to take pictures of accident scene and damages of the vehicles if you have a camera. The in-vehicle camera
recorded footage (if any) will also serve as evidence for your accident. Record the particulars and insurance
company of the Third Party who involved in the accident and the particulars of the witness (if any).
Q3 : I got a punctured tire/flat battery/breakdown. What should I do?
A3 : Please tap the Breakdown button in your accounts page to contact us. If there is a punctured tire, please
change it yourself and send the taxi to the workshop to change the tire. An administrative fee of S$50 will be
charged to the driver for on-road assistance on top of the repair or replacement of taxi part. If it is due to wear
and tear, charges will be borne by SMRT Taxis.
Q4 : What if the taxi is damaged?
A4 : There is a checklist located in your glove compartment. Go through the exterior of the taxi and checked
against the dents, scratches or other damages before driving off. If any difference is found, please report by
contacting our Ops Centre at 6477 5353 or email us at firstname.lastname@example.org
Please provide us with as much details as possible. You do not want to be held responsible for any damage you
did not cause, so remember to check at the start of every reservation.
Accident Excess Reduction (AER)
Q1 : What is Accident Excess Reduction (AER)?
A1 : AER is an additional insurance coverage to reduce your liability for Accident Repair Contribution and Accident Excess by 50% in the event of an accident.
Please refer to the table below for the rate and coverage.
|Accident Excess Reduction (AER)
No 50% waiver:
- Accident Repair Contribution
- Accident Excess
- Total Loss
Q2 : What is the cost for SMRT Taxis Accident Policy?
A2 : Please refer to the table below for the cost.
||Accident Repair Contribution
|Both Party (BP) fault code
||$1,400 / $2,500 (Late Reporting)
|Own Damage (OD) fault code with accident classified as “Head to Rear”
|Own Damage (OD) fault code with accident classified as “All Others”
Q3: Why should I purchase AER?
A3: For peace of mind, you are strongly encourage to purchase the AER to reduce your liability for the Accident Repair Contribution and Accident Excess by 50%. The actual amount of your liability will depend on the accident classification. The Accident Repair Contribution and Accident Excess ranges from $1,400 to $4,200, with AER coverage your liability will be reduced to 50% from $700 to $$2,100.
Q5: How do I purchase AER? What if I prefer to opt out AER?
A5: Under the additional add-ons, the check box for AER is opt in by default during your Taxi Share booking process.
You can chose to opt out by uncheck the AER option before making payment for your booking.
For desktop login, the option will be on the left side of the screen
For mobile login, the option will be at the bottom of the screen. (Please scroll down to locate the option check box).
Taxi Driver Vocational licence (TDVL)
About Partners' Net
Q1 : How can I access Partners' Net?
A1 : Partners' Net is only available to member who have registered with Taxi Share. You may tap here
to download the Partners’ Net App via Google Play Store or Apple App Store.
App Download Instructions:
User ID : NRIC (e.g. S1234567A)
Password : “AB" followed by 4-digit MDT pin
Q2 : What are the services that Partners' Net provides?
A2 : Partners' Net provides a range of E-services which you can access anytime, anywhere. Do check out the following sections:
- News, Events & Promo - Receive Push Notifications on the latest news and events update.
- Money Matters - Retrieve your Statement of Account (SOA), track your daily earnings and monitor your cashless transactions.
- Income Opportunities - Check out the Demand Map and Events Listing for high demand areas to pick up your next passenger.
- Useful Info - Important contact numbers and information.
- General Feedback - Feedback on your experience.
Q3 : How long will the refund be processed into your account?
A3 : It may take up to 45 working days to process for the termination and your security deposit will be refunded
back to you in a cheque. The reason for 45 working days is that we will need to check for any fines, summons,
insurance and court case before closing the account.
Q5 : What are the penalty charges that I need to know?
A5 : Please refer the table below.
|Type of Penalty
|Abuse / Misuse / Tempering of Taxi Sharing systems
||S$200 and above and/or necessary legal action
||S$200 penalty for any reported case. Repeated offence will result in suspension of membership
|Durian / Soiled Car
|Removal of SMRT Taxi Share sticker without approval
||$200 per sticker per incident
|Scratches / Dents
||S$50 to S$300 for reported case against you
|Roadside Assistance Fee
||S$50 to S$100
|Did not return taxi to designated deck
|Did not return taxi to designated carpark
||S$80 + additional charges incurred*
|Key Recovery Service Fee
|Did not switch off headlight
|Fuel Indicator light comes up
|Fuel indicator light up (2 and more time offender)
|Did not empty your own litter
|Late Return Fee
||S$10.00 for every 15 minutes block.
|Parking offences without payment
|Terminate account without using the system
Q6 : Can I smoke in the taxi?
A6 : Smoking is strictly prohibited in the taxi, even with the windows wound down. Holding a cigarette outside
the taxi while driving is still considered smoking as well. Members caught smoking will be fined at S$200.
Q8 : Who pays for fuel?
A8 : You will have to top up fuel for your drive and return fuel at any level so long as the fuel indicator does not
light up. If the next hirer report that the fuel indicator light up; we will deduct S$20 from your e-wallet. Hirer taking
the taxi has to take picture of the fuel light and report issue immediately upon gaining access to the taxi.
Q9 : What grade of fuel should we top up for the Prius?
A9 : We seek your cooperation to ensure that only Petrol RON 95 (eg ESSO 5000) is refuelled into our Prius Taxi for better fuel efficiency,
reliability and performance. Otherwise we reserve the right to deny any reimbursement of fuel cost.
Q10: Who take cares of the taxi maintenance?
A10 : The maintenance of the vehicle will be borne by SMRT Taxis. Driver must take note of the vehicle engine
temperature, any overheating due to hirer's negligence, unauthorised repair shall be borne by the driver. If there
is any problem due to wear and tear or vehicle breakdown, the driver is to report to SMRT Taxis immediately
and seek for advice/permission before proceed to fix the issue.
Q12 : What should I do in an emergency?
A12 : There are 2 situations here:
- In a life threatening situation, please keep calm and press the distress button in the taxi.
The button is located next to your right foot near the accelerator. After pressing and holding the distress button for more
than 3 seconds, an alarm status will be sent from the Ops Centre with the message "Is SMRT 69 with you?"
If you reply 2 = YES, it indicates that you are in danger and we will contact the Police immediately. Ops
Centre staff will also try to contact you using all available numbers immediately and track the taxi location.
The staff will then broadcast the taxi number and location to other taxi partners so that they can render
help.We will continue to follow through until we are sure that you have received help.
- In any other situation, please use the app help button. Login to Taxi Sharing and navigate to your account
page. Then, tap on the "Need Help" button to contact our 24-hour assistance service. You may wish to
know that no replacement taxi will be provided for your booking.
Taxi Share Vehicle Cleaning Fee
Q1 : What is cleaning fee for Taxi Share?
A1 : Cleaning fee is a service related fee that will be included in all Taxi Share bookings at an introductory rate of $0.40/hr with effect from 1st Feb 2018. For example, a 3 and 24 hours booking will incur $1.20 and $6 cleaning fee respectively.
Q2 : Why is there a need to include this fee for Taxi Share bookings?
A2 : We understand that maintaining vehicle cleanliness is important to both our Taxi Share partners and passengers. To help you save time and effort in keeping the vehicle clean, we have arranged for vehicle cleaning service at 30 ESSO refuelling stations (refer to the location and list of ESSO stations with cleaning services). From early Jan 2019, we also included mobile night cleaning for taxis which include exterior and internal cleaning.
Q5 : How many times can I send my taxi for cleaning?
A5 : It is limited to 1 cleaning per booking. Additional fees may be charge to partner if there are multiple cleaning sessions per booking without valid reason. The fee for exterior car wash and interior vacuum service is $4 and $7 respectively (fees are subjected to changes due to seasonal demands).
Q10 : Where can I find a car wash near my location?
A10 : There is no waiver of booking fee in the event of long waiting time. You may proceed to the next available kiosk.
Cleaning Operation Hour
|| Esso Station
|| Operating Hour
||Esso Ang Mo Kio Ave 3
||3551 Ang Mo Kio Avenue 3 569927
||8am to 8pm
||Esso Toa Payoh Lorong 2
||399 Lorong 2 Toa Payoh 319640
||Esso Bedok North
||99 Bedok North Road 469677
||8am to 8pm
||Esso Pasir Ris
||61 Pasir Ris Drive 1 519525
||211 Punggol Road 546673
||Esso Woodlands Avenue 1
||50 Woodlands Avenue 1 739066
||Esso Jurong West
||10 Jurong West Avenue 1 649517
||8am to 8pm
||Esso West Coast
||181 West Coast Road 127373
||353 Upper Thomson Road 574410
||8am to 8pm
||110 MacPherson Road 348501
|| 20 hours
||Esso Ang Mo Kio Avenue 8 (Beside Christ The King Catholic Ch)
||2225 Ang Mo Kio Avenue 8 569810
|| 8am to 8pm
||Esso M-D Petroleum (Near Yew Tee MRT)
||50 Choa Chu Kang Drive 689716
|| 24 hours
||Esso Choa Chu Kang 1 (Near Teck Whye LRT)
||31 Choa Chu Kang Way 688786
|| 24 hours
||Esso Newton (Beside Chancery CT)
||30 Dunearn Road 309425
|| 24 hours
||Esso Jalan Ahmad Ibrahim (Beside AYE)
||302 Jalan Ahmad Ibrahim 619594
|| 24 hours
||Esso Jalan Bukit Merah (Beside EDB Learning Centre)
||2991 Jalan Bukit Merah 159458
|| 24 hours
||Esso Tampines Ave 9 (Beside Tampines North Primary School)
||40 Tampines Avenue 9 529568
|| 24 hours
||Esso Upper Thomson (Beside Sembawang Hill Foodcourt)
||594 Upper Thomson Road 574420
|| 24 hours
||Esso Yishun (Near Nee Soon East CC)
||10 Yishun Avenue 9 768888
|| 8am to 8pm
Daily and Weekly Rate
Q6: How are you charged for the AER?
A6: Daily and weekly rent users can opt in for a daily AER which is capped at $10/day. For e.g. a 5 day consecutive booking will cost $50 and a weekly booking cost $70.
Q7: Are overnight parking charges included during the booking period?
A7: Yes. Overnight parking is included for the car parks which you collect and return the taxi. However If you need to park overnight at your preferred car park, own parking charges will be applied. We strongly advise partners to park at the same car park to save on parking cost.
Taxi Share Promotions
Terms and Conditions
- Rebates will be processed within 7 working days from the end of the promotion.
- Users suspended during the promotion will not qualify.
- The management reserves the right to reject any appeals for discount, and amend promotion mechanisms without advance notice.
a) Enjoy S$0 Security Deposit + S$50 Free Credits
Q2 : Will I need to top up Security Deposit?
A2 : During the promotional period, we will temporary waived off the Security Deposit requirements. However, a standard S$100 security deposit is still required after the promotional month.
For e.g. I signed up on 15 May 2017, I will receive a waiver of security deposit and $50 free credits upon S$1 top-up. The free credits will valid till the following month on 30 Jun 2017.
After promotional period, it is mandatory for driver to top-up the S$100 security deposit in order to continue the booking.
Q4 : What happens when my booking cost exceeds the balance of my free credits?
A4 : If the booking cost exceed your balance on or before the last day of the promotional month, you can purchase additional credits to proceed with the booking. However if it is
after promotional month, you will have to make the S$100 security deposit before topping up the balance of your booking cost. If you run into negative balance,
your future bookings will ALL be cancelled.
Q8: Is there an expiry date to the free credits?
A8: Yes, the unutilized free credits will expire end of the next month.
Eg. If the top-up was transacted in Jun-18 and a $30 booking was made, the unutilized $20 credits will expire on 31 Jul-18.
b) Tiered Rebate
The following Tiered Rebate is effective from the month of April-2019. This is applicable to all completed expenditure (including AER) driven in that month and will be computed at the beginning of the following month.
It will be credited into qualified drivers’ e-wallet within 7 working days.
||$60 - $84.95
||$119 - $153.93
Example of completed expenditure:
$100 booking fee + $10 AER + $6 Cleaning Fee - $5 promotion rebate/discount = $111 completed expenditure
c) Referral Programme
You may share your referral link with friends so that they are eligible of the S$25 referral credits. Referred drivers through referral code will not be accepted. Upon application approval,
both newly referred driver and existing driver will receive S$25 each. Free referral credits will also expire on the end of the next month.
Step 1: Click on your friend/introducer's Taxi Share link.
Step 2: Register and complete the necessaries.
Step 3: Complete the online assessment.
Step 4: Top up S$1 credit to receive additional S$50 promotion credits.
In total, you will have your S$1 top-up credits + S$25 referral credits + S$50 promotion credits.
If the top-up and referral were transacted in Jun-18 and a $30 booking was made, the unutilized $50 promotion credits + $25 referral credits - $30 booking amount = $45 free credits will expire on 31 Jul-18.
Un-utilized credits have a default expiry or claw-back date on the 1st of the following month.
Diver A introduce Driver B through referral link. Once Driver B’s application is approved. Both drivers will receive S$25 each.
Wrong method of Referral:
Driver A introduce Driver B by sharing his referral code instead of referral link. Driver B went to the website to register and key in the referral code. Both drivers will not receive any referral credits as the system will capture Driver B's registration through self-registration.
Additional $25 credits from 1 April to 30 Sep 2020
For both Driver A and B, make at least 1 booking by the end of next month to qualify for the additional $25 credits.
Eg. For Apr 2020 referral, min. 1 booking each by 31 May 2020.
Credits will be reflected in your e-wallet within 5 working days of the next month.
d) Additional SRF Taxi Share Rates
In lieu of the COVID-19 situation, we are providing the following:
- From 26 Feb till 30 Sep, 10% discount off all rates and a waiver of Cleaning Fee.
From 28 March till 30 April, hourly rates during these night hours are cushioned:
|12am to 12:59am
||Less $2 to $2.50/h
|1am to 5:59am
||Less $2 to $3/h
|8pm to 11:59pm
||Less $2 to $3/h
For the month of April, daily and weekly rates are cushioned by $25/day on top of the 10% discount:
||Daily Rate less 10%
|Sun to Tue
|Thu & Sat