Need Help?

A1 : SMRT is first in Singapore to provide taxi sharing to anyone who wanted to try out taxi driving without committing full-time. Taxi Share allow any qualified drivers with a valid Taxi Driving Vocational Licence (TDVL) to rent a taxi on a pay-per-drive basis (min 3 hrs block booking) at their convenient time and place.

A2 : The benefits are : -

• Affordable - low hourly rates from $5.80 per hr (min. 3 hours block booking).
• Flexible - Available anytime. No contract needed.
• Convenient - Multiple pick up locations islandwide for taxi collection and return.
• Fully Equipped - 24 hrs Ops Centre, call booking and cashless payment terminal.

A3 : The welfare and benefits for drivers are:

• Free health screening at SMRT Clinic @ Woodlands Depot (Mon to Fri exclude public holidays, 8.30am­ to 11.30am). Fasting of at least 8 hrs is required. Register your interest and preferred timing to taxishare-enquiry@smrt.com.sg.
• Free hearing test on even months (Feb, Apr, Jun, Aug, Oct & Dec). Walk-in to Woodlands Customer Service Centre (Mon to Fri exclude public holidays, 9am­ to 12pm / 1pm to 4pm).
• Waiver of outpatient General Practitioner (GP) consultation fee at SMRT Clinic @ Woodlands Depot.
• Usage of SMRT Sports & Recreation Clubhouse located at 3 Bishan St 14.
• Enjoys the discount benefit of SMRT Esso Smiles Taxi Card.
• Award recognition for acts of service excellence and good performance records.
• Invited to join for company events & activities.

A4 : Upon signing up to Taxi Share scheme, all drivers have to agree with SMRT's terms and conditions which subject to changes. Please click https://www.taxishare.com.sg/terms for the latest copy.

A5 : You may follow the steps below:

• Go to Google Chrome
• Enter www.taxishare.com.sg
• Once the Taxi Share website is uploaded, select Add to Home Screen

A6 : You may delete the browsing data by following the steps below:
For Computer

1. On your computer, open Google Chrome.
2. At the top right, click .
3. Click More tools Clear browsing data.
4. At the top, next to Clear the following items from click the dropdown and choose the beginning of time to delete everything.
5. Select the checkboxes for Cached images and files and Cookies and other site data
6. Click Clear browsing data.

For Android, iPhone and iPad

1. Open the Google Chrome app.
2. tap Settings.
3. Under Advanced tap Privacy Clear browsing data.
4. Under Clear data from the, click the dropdown and choose the beginning of time to delete everything.
5. Select the checkboxes for Cookies and other site data and Cached images and files.
6. Tap Clear data.

A1 : Click here https://www.taxishare.com.sg/signup to register online or walk-in to any of our Centres. The Centres are located at:

• Taxis Customer Service Centre
  SMRT Woodlands Depot, Level 3
  60 Woodlands Industrial Park E4, Singapore 757705
  (Operating hours: Mon to Fri, 8.30am to 5.00pm, closed on public holidays)
  

A2 : You must be :

• Singaporean between 30 - 75 years old.
• Holding a valid Singapore Driving Licence and Taxi Driving Vocational Licence (TDVL).

You are required to bring along the following for walk-in registration:

• NRIC, Driving Licence and TDVL.
• DBS/POSB Savings Account Number and ATM Card.

Photo will be taken on-site and company pass will be mailed to you upon approval of your registration. The company pass has to be displayed in the vehicle at all times while driving. Alternatively, click here http://tiny.cc/taxishare to upload a clear passport sized photo of yourself.

A3 : It may be due to the uploaded image size is too big or you may have entered an invalid date. Ensure that the images of your NRIC and licences that were uploaded does not exceed 5MB in size. You can change the resolution of the image to reduce the size and try uploading again.

A4 : Yes, you are required to complete 2 compulsory Taxi Share online assessment with a minimum 80% passing score. Click on the link https://padlet.com/tsasmrt/Bookmarks in the email to view the training materials or unlimited attempts to online assessment.

A5 : Once you complete the online assessment, you will receive the approval email to indicate successful registration. You will also receive your Taxi Share account login password as well as your MDT login details (ID & Pin) via SMS. If you did not receive the email notification, do check if it's in the Junk/Spam folder. Alternatively, you may email us at taxishare-enquiry@smrt.com.sg.to check your application status.

A6 : Approval of the registration will be processed within 3 working days upon successful completion of the 2 compulsory Taxi Share online assessment with a minimum 80% passing score. Regulatory checks are conducted and service records are reviewed when we receive your application.

A1 : You can reserve a taxi at https://taxishare.com.sg upon approval. You can book a taxi on-the-spot or up to 4 weeks in advance which subject to the availability.

A2 : If there is no previous booking, you can pick up the taxi 10 minutes earlier. Just refresh the Account page 10 minutes before your pickup time to check if you are eligible. There will be a prompt message: "Taxi is available for early pick-up".

A3 : If we have sufficient members in the neighbourhood, we will setup a pick-up location there. Therefore we welcome you to register as a member with us first. You may refer back to the Taxi Share website to search the location.

A4 : "Taxi Share Availability" chart displays the availability of the taxi for the selected day. This function can only be seen on the web but not on mobile login. User will be able to differentiate the taxi status based on the colour code stated below.

• Available - All taxis are available at this time slot.
• Unavailable - No taxis are available at this time slot.
• Limited Taxis - Some taxis are available at this time slot. Move your mouse cursor over the time slot to see which taxi is available during that time slot.
• No Longer Available - The schedule will not displayed as the time has past or no longer available.

A5 : The minimum duration to book a taxi is three hourly block.

A6 : Click on the extend button and indicate the number of hours you would like to extend, there will be a message to tell you if it is successful. If you try to extend for 3 hours and it is unsuccessful, please reduce the number of hours for extension and try again. If you would like to make an extension during your trip, do note that no extension is allowed 15 minutes prior to reservation end time.

A7 : Amendments to bookings are not allowed. If you need to amend your booking, please cancel and make a new booking. The amendment / cancellation policy are as follow:

• Less than or before 24 hours will incur full rental charge.
• Equal or between 24 to 48 hours will incur half rental charge.
• More than or after 48 hours will incur $0.80 cancellation charge.

In the event, the taxi breakdown before your collection, a full refund will be given to you. If the taxi breakdown during your reservation, the remaining hours will be refunded to your e-wallet.

A8 : Charges will begin from the time you made your reservation, regardless of the usage of the taxi.

A9 : For every 15 minutes block (or part thereof) that you are late, you will be penalized S$10.00 and we will compensate the next hirer (who will be waiting for you) for S$5.00.

A1 : Please refer to the rates table here. You will be shown the nett total before you confirm your booking. There are no hidden costs.

A2 : We dislike hidden cost as much as you do. So what you see, is all that you need to pay. The cost components are:

• Rental is charge hourly (min. 3 hours block booking) and pay-per-drive basis.
• The rate for AER if you chose to opt in.
• It does not cover fine/summon and operational expenses (e.g parking, ERP, fuel).
• S$100 Security deposit pay via credit/debit card or S$500 pay via cash at 60 Woodlands Industrial Park E4, Taxis Customer Service Centre. The security deposit will be refunded upon termination of membership or subjected to offset any outstanding.

A3 : There are two components in your e-wallet:

• The amount that you top up as cash.
• The amount that is given to you in credits. Do note that credits will not be refunded back to you upon termination and you can use up all your credits before termination.

A4 : Once you made a reservation, credits will be deducted upon the confirmation of the booking.

A5 : You do not need minimum credit into your e-wallet but it is advisable to have at least S$20 in your e-wallet just in case of late charges. If your e-wallet runs into negative balance, your future bookings will ALL be cancelled.

A6 : If your accounts run into negative balance, all future bookings will be cancelled and the amount for your future bookings goes back to your credit account. You will have to remake the booking again. You will have 24 hrs to top-up your account in order not to have your account suspended. After which, you will have to remake the booking again.

A7 : You may top up your e-wallet through the online credit/debit card top-up system. While your membership is active, the credits in your account do not expire.

A8 : You can also check your own transaction after you log into your account. Alternatively you may contact our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg.

A9 : The credit can only be spent on trips are not refundable for cash. You are also unable to transfer credit to your friends.

A10 : GIRO application is mandatory for you to receive reimbursement from cashless payment and to pay the booking fee levy ($0.50/booking) for accepting SMRT Taxis call bookings via the MDT. Cashless payments will be reimbursed within 1 working day from date of transaction. Booking fee levies are charged monthly on every 4^th of the next month, or next working day.

A11 : There are currently 2 locations to activate your GIRO account:

• Taxis Customer Service Centre
  SMRT Woodlands Depot, Level 3
  60 Woodlands Industrial Park E4, Singapore 757705
  (Operating hours: Mon to Fri, 8.30am to 5.00pm, closed on public holidays)

Do bring along your POSB/DBS ATM card and bank account book to verify the account number. However, in the event that, there are no bank book, please contact your respective bank for the correct bank account number.

Alternatively you may download the GIRO Application Form, complete Part 1 and mail it using the postage-paid mailer back to SMRT Taxis Pte Ltd. Do note that it may take 4-6 weeks for GIRO to process.

A12 : This is critical so that the cashless payment can be processed to the correct driver.

A1 : You can refer to your booking details after you login. A map with the details to the location can be found on your account page.

A2 : The taxi key will be located in the glove compartment to the left of the steering wheel. Please remember to return the key to the key compartment at the end of the trip. If you fail to do so, a key recovery service fee of S$50 will be charged to your account. For any missing keys, there will be a replacement fee of S$600.

A3 : The "Start Trip" is only enabled on the start time of your booking. Click on the "Start Trip" button, a blue lamp above the driver door handle will blink when the door is unlocked. Your trip will start based on the timing you booked.

A4 : Please press on breakdown button and our operator will be able to assist you. If you are unable to reach us, please "End Trip" immediately and book at another location. You may contact our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg for clarification.

A5 : No, you only use the unlock/lock taxi button from your mobile during the start/end of your reservation. You can use the taxi key to unlock/lock the taxi during the reservation whenever you need to get down.

A6 : After you park the taxi, collect your belongings, remove any trash and tap the "End Trip" button. A blue lamp beside the steering wheel will light up after the door is locked. Do note that the reservation is only ended until you successfully locked the door and the page displays the message "Your reservation has ended. Thank you for using Taxi Sharing". If you receive an error message, please try to "End Trip" two more times.
You may contact our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg immediately with the issue and you may leave the taxi. Please arrive 10 minutes before the end of your trip at the parking location so you may have enough time to tidy the taxi for the next customer. Please remember to return the key to the key compartment so that you are able to "End Trip".

A7 : If the taxi is physically locked, find somewhere with better reception and refresh the page first. You will be able to check that you have successfully ended the trip.

A8 : If the taxi-plate is the same, you can continue your booking and end trip when your second booking ended. If the taxi-plate is different, you will have to return the taxi back to your original location to swap the taxi. You can check if the taxi plate is the same under your "Bookings" tab.

A9 :No, you have to return back the taxi to the exact carpark location where you pickup the taxi. If you are unable to park your taxi within the range of carpark lot numbers, you may contact our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg and let us know which deck/lot you have parked at. Note that your trip is only successfully completed after you click on end trip. Do arrive 10 minutes before your booking end to end trip or else cancellation charge will apply.

A1 : You may refer to our Accident Policy - Taxi Share.

A2 : If the taxi is in working condition, please report immediately and not later than the next working day from the time of an accident at our Accident Reporting Centre (ARC) during office hours. If the taxi is unmovable, please press the button on your phone that indicates "breakdown" if your taxi is unable to move. We will activate tow service. Please also be reminded to click on "End Trip" button.
Try to take pictures of accident scene and damages of the vehicles if you have a camera. The in-vehicle camera recorded footage (if any) will also serve as evidence for your accident. Record the particulars and insurance company of the Third Party who involved in the accident and the particulars of the witness (if any).

A3 : Please tap the Breakdown button in your accounts page to contact us. If there is a punctured tire, please change it yourself and send the taxi to the workshop to change the tire. An administrative fee of S$50 will be charged to the driver for on-road assistance on top of the repair or replacement of taxi part. If it is due to wear and tear, charges will be borne by SMRT Taxis.

A4 : There is a checklist located in your glove compartment. Go through the exterior of the taxi and checked against the dents, scratches or other damages before driving off. If any difference is found, please report by contacting our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg. Please provide us with as much details as possible. You do not want to be held responsible for any damage you did not cause, so remember to check at the start of every reservation.

A1 : AER is an additional insurance coverage to reduce your liability for Accident Repair Contribution and Accident Excess by 50% in the event of an accident. Please refer to the table below for the rate and coverage.

Accident Excess Reduction (AER)
Rate	$0.80 per hour
Coverage	50% Waiver: Accident Repair Contribution Accident Excess Total Loss No 50% waiver: Late Reporting

A2 : Please refer to the table below for the cost.

Accident Classification	Accident Repair Contribution	Accident Excess	Total Loss
Both Party (BP) fault code	$2,000	$1,400 / $2,500 (Late Reporting)	$4,000
Own Damage (OD) fault code with accident classified as “Head to Rear”	$2,800
Own Damage (OD) fault code with accident classified as “All Others”	$2,400

A3: For peace of mind, you are strongly encourage to purchase the AER to reduce your liability for the Accident Repair Contribution and Accident Excess by 50%. The actual amount of your liability will depend on the accident classification. The Accident Repair Contribution and Accident Excess ranges from $1,400 to $4,200, with AER coverage your liability will be reduced to 50% from $700 to $$2,100.

A4: The rate for AER is $0.80/hr. For 5 hours Taxi Share booking, the AER will cost $4

A5: Under the additional add-ons, the check box for AER is opt in by default during your Taxi Share booking process. You can chose to opt out by uncheck the AER option before making payment for your booking.

For desktop login, the option will be on the left side of the screen

For mobile login, the option will be at the bottom of the screen. (Please scroll down to locate the option check box).

A1 : Yes you would book a taxi. However, we will suspense your account when your TDVL has less than 7 days of validity.

A2 : We will check with LTA if you have already renewed your TDVL. We will uplift the suspension and you may proceed to book a taxi.

A1 : Partners' Net is only available to member who have registered with Taxi Share. You may tap here to download the Partners’ Net App via Google Play Store or Apple App Store.
App Download Instructions:

Login Details

A2 : Partners' Net provides a range of E-services which you can access anytime, anywhere. Do check out the following sections:

• News, Events & Promo - Receive Push Notifications on the latest news and events update.
• Money Matters - Retrieve your Statement of Account (SOA), track your daily earnings and monitor your cashless transactions.
• Income Opportunities - Check out the Demand Map and Events Listing for high demand areas to pick up your next passenger.
• Useful Info - Important contact numbers and information.
• General Feedback - Feedback on your experience.

A1 : You may contact our Ops Centre at 6477 5353 or email us at taxishare-enquiry@smrt.com.sg.

A2 : Please write to us at taxishare-enquiry@smrt.com.sg. Do note that credits are non-refundable and please use up your credits in your e-wallet before termination.

A3 : It may take up to 45 working days to process for the termination and your security deposit will be refunded back to you in a cheque. The reason for 45 working days is that we will need to check for any fines, summons, insurance and court case before closing the account.

A4 : Please make payment within the next 5 working days at any AXS station or at onepay.onemotoring.com.sg. If not, we will send your particulars to the relevant authorities and they will send you a fine notice separately. We will charge an administration fee of S$10 from your e-wallet.

A5 : Please refer the table below.

Type of Penalty	Fine Amount
Missing Key	S$600
Abuse / Misuse / Tempering of Taxi Sharing systems	S$200 and above and/or necessary legal action
Smoking	S$200 penalty for any reported case. Repeated offence will result in suspension of membership
Durian / Soiled Car	S$200
Removal of SMRT Taxi Share sticker without approval	$200 per sticker per incident
Scratches / Dents	S$50 to S$300 for reported case against you
Roadside Assistance Fee	S$50 to S$100
Did not return taxi to designated deck	S$80
Did not return taxi to designated carpark	S$80 + additional charges incurred*
Key Recovery Service Fee	S$50
Did not switch off headlight	S$50
Fuel Indicator light comes up	S$20
Fuel indicator light up (2 and more time offender)	S$30
Did not empty your own litter	S$20
Late Return Fee	S$10.00 for every 15 minutes block.
Parking offences without payment	S$10
Terminate account without using the system	S$5
Unlock fee	S$5

A6 : Smoking is strictly prohibited in the taxi, even with the windows wound down. Holding a cigarette outside the taxi while driving is still considered smoking as well. Members caught smoking will be fined at S$200.

A7 : Contact our Ops Centre us at 6477 5353 and our operator will assist to unlock the taxi, if there is no booking at that point of time, for temporary access. Please note that there will be an administrative fee of S$5 for this service. Alternatively, if you see the next hirer, please seek for his/her assistance.

A8 : You will have to top up fuel for your drive and return fuel at any level so long as the fuel indicator does not light up. If the next hirer report that the fuel indicator light up; we will deduct S$20 from your e-wallet. Hirer taking the taxi has to take picture of the fuel light and report issue immediately upon gaining access to the taxi.

A9 : We seek your cooperation to ensure that only Petrol RON 95 (eg ESSO 5000) is refuelled into our Prius Taxi for better fuel efficiency, reliability and performance. Otherwise we reserve the right to deny any reimbursement of fuel cost.

A10 : The maintenance of the vehicle will be borne by SMRT Taxis. Driver must take note of the vehicle engine temperature, any overheating due to hirer's negligence, unauthorised repair shall be borne by the driver. If there is any problem due to wear and tear or vehicle breakdown, the driver is to report to SMRT Taxis immediately and seek for advice/permission before proceed to fix the issue.

A11 : You can park the taxi anywhere but all parking cost will be borne by you.

A12 : There are 2 situations here:

• In a life threatening situation, please keep calm and press the distress button in the taxi. The button is located next to your right foot near the accelerator. After pressing and holding the distress button for more than 3 seconds, an alarm status will be sent from the Ops Centre with the message "Is SMRT 69 with you?" If you reply 2 = YES, it indicates that you are in danger and we will contact the Police immediately. Ops Centre staff will also try to contact you using all available numbers immediately and track the taxi location. The staff will then broadcast the taxi number and location to other taxi partners so that they can render help.We will continue to follow through until we are sure that you have received help.
• In any other situation, please use the app help button. Login to Taxi Sharing and navigate to your account page. Then, tap on the "Need Help" button to contact our 24-hour assistance service. You may wish to know that no replacement taxi will be provided for your booking.

A1 : Cleaning fee is a service related fee that will be included in all Taxi Share bookings at an introductory rate of $0.40/hr with effect from 1^st Feb 2018. For example, a 3 and 24 hours booking will incur $1.20 and $6 cleaning fee respectively.

A2 : We understand that maintaining vehicle cleanliness is important to both our Taxi Share partners and passengers. To help you save time and effort in keeping the vehicle clean, we have arranged for vehicle cleaning service at 30 ESSO refuelling stations (refer to the location and list of ESSO stations with cleaning services). From early Jan 2019, we also included mobile night cleaning for taxis which include exterior and internal cleaning.

A3 : No, please do not make payment to the vendors. Each session will include an exterior car wash and interior vacuum service.

A4 : You can choose to wash the vehicle exterior, vacuum interior or both. This service does not include cleaning for vomit, spillage and contamination.

A5 : It is limited to 1 cleaning per booking.  Additional fees may be charge to partner if there are multiple cleaning sessions per booking without valid reason.  The fee for exterior car wash and interior vacuum service is $4 and $7 respectively (fees are subjected to changes due to seasonal demands).

A6 : We recommend to proceed with cleaning at the start of the booking, and at the same time top up petrol.  Passengers will also get to commute in a clean taxi too.

A7 : The cleaning service is packaged together with your booking.

A8 : Partners can get cleaning service at one of the 30 Esso kiosk. Please email us at taxishare-enquiry@smrt.com.sg with the details.

A9 : The duration largely depends on the type of cleaning service selected and the waiting time at the station.

A10 : There is no waiver of booking fee in the event of long waiting time. You may proceed to the next available kiosk.

Cleaning Operation Hour

S/N	Esso Station	Address	Operating Hour
1	Esso Ang Mo Kio Ave 3	3551 Ang Mo Kio Avenue 3 569927	8am to 8pm
2	Esso Aljunied A	630 Aljunied Road 389839	24 hours
3	Esso Macpherson	110 Macpherson Road 348501	24 hours
4	Esso Toa Payoh Lorong 2	399 Lorong 2 Toa Payoh 319640	24 hours
5	Esso Bedok North	99 Bedok North Road 469677	8am to 8pm
6	Esso Pasir Ris	61 Pasir Ris Drive 1 519525	24 hours
7	Esso Sengkang	211 Punggol Road 546673	24 hours
8	Esso Woodlands Avenue 1	50 Woodlands Avenue 1 739066	24 hours
9	Esso Jurong West	10 Jurong West Avenue 1 649517	8am to 8pm
10	Esso West Coast	181 West Coast Road 127373	24 hours
11	Esso Windsor	353 Upper Thomson Road 574410	8am to 8pm
12	Esso Aljunied B (Opp Macpherson Primary School)	611 Aljunied Road 389830	24 hours
13	Esso Ang Mo Kio Avenue 8 (Beside Christ The King Catholic Ch)	2225 Ang Mo Kio Avenue 8 569810	8am to 8pm
14	Esso Winstedt (Beisde Newton Hawker Centre)	141 Bukit Timah Road 229841	24 hours
15	Esso M-D Petroleum (Near Yew Tee MRT)	50 Choa Chu Kang Drive 689716	24 hours
16	Esso Choa Chu Kang 1 (Near Teck Whye LRT)	31 Choa Chu Kang Way 688786	24 hours
17	Esso Changi (Near Kembangan MRT)	649 Changi Road 419946	24 hours
18	Esso Changi (Near Kembangan MRT)	649 Changi Road 419946	24 hours
19	Esso Newton (Beside Chancery CT)	30 Dunearn Road 309425	24 hours
20	Esso Yarwood (Beside Sime Darby)	870 Dunearn Road 589471	24 hours
21	Esso Guillemard (Opposite Singapore Badminton Hall)	225 Guillemard Road 399739	24 hours
22	Esso Jalan Ahmad Ibrahim (Beside AYE)	302 Jalan Ahmad Ibrahim 619594	24 hours
23	Esso Jalan Bukit Merah (Beside EDB Learning Centre)	2991 Jalan Bukit Merah 159458	24 hours
24	Esso Lorong Chuan (Near Serangoon Garden)	384 Lorong Chuan 556810	24 hours
25	Esso Pioneer (Beside Exxon Mobil Refinery)	19 Pioneer Road 628499	8am to 8pm
26	Esso Tampines Ave 9 (Beside Tampines North Primary School)	40 Tampines Avenue 9 529568	24 hours
27	Esso Kovan (Beside Kovan MRT Station)	866 Upper Serangoon Road 534694	24 hours
28	Esso Upper Thomson (Beside Sembawang Hill Foodcourt)	594 Upper Thomson Road 574420	24 hours
29	Esso Yio Chu Kang (Near Serangoon Stadium)	160 Yio Chu Kang Road 545614	8am to 8pm
30	Esso Yishun (Near Nee Soon East CC)	10 Yishun Avenue 9 768888	8am to 8pm

A1: The daily rate is $138/day and weekly rate is $966/week. For hourly rate, you may refer to the latest promotional rates at http://www.taxishare.com.sg/our-rates.

A2: You can activate your weekly booking immediately as the new enhancement allow you to rent the taxi in a single booking for consecutive 7 days.

A3: The total rental will include a weekly rate and prevailing hourly rental rate of your booking such as 8-hrs or 2 days booking. For e.g. a weekly booking + 8-hrs booking will start on 28^th Feb (00:00hr) and end at 7^th Mar (08:00hr). A weekly booking + 2 days booking will start on 28^th Feb (00:00hr) and end at 9^th Mar (00:00hr).

A4: Yes expenditure on weekly rate will be included for the Tiered Rebate promotion from April 2019.

A5: Yes. You will get a pro-rated refund based on the hours un-utilized. However the Company reserves the right to claw back the discounted components from the utilized hours.

A6: Daily and weekly rent users can opt in for a daily AER which is capped at $10/day. For e.g. a 5 day consecutive booking will cost $50 and a weekly booking cost $70.

A7: Yes. Overnight parking is included for the car parks which you collect and return the taxi. However If you need to park overnight at your preferred car park, own parking charges will be applied. We strongly advise partners to park at the same car park to save on parking cost.

A8: We release the booking of taxis up to 28 days in advance. As a guide, you may book 7 days in advance.

A9: No. We strongly recommend you check the vehicle before the start of each day. For those days that you are not driving, you are advised to warm up the engine for 30 minutes.

A10: During your booking period, you do not need to end trip but you will still require to retrieve the remote key to lock/unlock the taxi. After your booking period end, you will need to end trip at the Taxi Share portal.

A11: There is no additional cleaning fee payable. You can proceed for taxi wash at the designated Esso kiosk without cash payment.

A12: Please allow us up to 5 working days to process.

A1 : During promotional period, new hirer gets a waiver of S$100 Security Deposit. Plus, new hirer who makes the first S$1 top-up to the e-wallet and sign up with Grab (Drivers platform) will receive S$50 free credits.

A2 : During the promotional period, we will temporary waived off the Security Deposit requirements. However, a standard S$100 security deposit is still required after the promotional month. For e.g. I signed up on 15 May 2017, I will receive a waiver of security deposit and $50 free credits upon S$1 top-up. The free credits will valid till the following month on 30 Jun 2017. After promotional period, it is mandatory for driver to top-up the S$100 security deposit in order to continue the booking.

A3 : The free credits will be deducted first, followed by your top-up credits.

A4 : If the booking cost exceed your balance on or before the last day of the promotional month, you can purchase additional credits to proceed with the booking. However if it is after promotional month, you will have to make the S$100 security deposit before topping up the balance of your booking cost. If you run into negative balance, your future bookings will ALL be cancelled.

A5 : The free credits will be credited to your e-wallet. If you do not receive it, please write to taxishareenquiry@smrt.com.sg.

A6 : In order to continue driving with Taxi Share, you will have to top up your e-wallet after you have used up the free credits

A7 : No, this promotion is only valid for new sign-up during the promotion month.

A8: Yes, the unutilized free credits will expire end of the next month. Eg. If the top-up was transacted in Jun-18 and a $30 booking was made, the unutilized $20 credits will expire on 31 Jul-18.

A9: No, we will verify with Grab and if partner did not sign up, we reserved the right to claw back the $50 credit.

A1: It starts from 4-15 Nov 2019 and applicable for weekdays, Mon to Fri only.

A2: Selected Taxi Share vehicles will display the promotional rates at 12pm during the promo period. The promotional rates are applicable for vehicle pick-up from 1700 to 2359hrs on the same day.

A3: Booking discounts up to $1/hr vary according to the hours of the booking.

A4: You can find the taxis tagged as ‘Special Promo’ under the vehicle category.

A5: These taxis could have already been booked.

A6: No, the promotional rates are only offered at 12pm during the specified promotion period and valid for use within the same day. Reminder: Please check your booking before proceeding to confirm your booking. Rates are locked in once you make the booking and no refunds will be entertained.

A7: The promotional rates will apply as long as the replacement taxi is tagged with ‘Special Promo’ under the vehicle category. Otherwise, the usual rates apply.

A1: The promo is valid for taxi pick up from 01 Nov 2019 until 30 Nov 2019, 2359hrs.

A2: Promo is applicable for your first booking upon receipt of our SMS. Successful booking entitles you $1 free credit (capped at $50 credits) for every $1 spending which includes AER, Cleaning Fee and Extended Booking. Once the booking has been completed, the free credits will be credited into your e-wallet within 5 working days.

A3: Yes, it is capped at $50. If you made a successful booking of $30.50 or $55, you will receive $30.50 or $50 worth of free credits respectively. All refunds are excluded in the expenditure and will not be entitled to this 1-for-1 credit top-up.

For example:

Total Free Credits Earned
If amount is $30	$30
If amount is $60	$50 (capped at $50)

First Booking Spending with Booking Refund	Total Credit Earned
If amount is $30 but with $20 refund	$10
If amount is $80 but with $20 refund	$50 (capped at $50)

A4: No, the Welcome Back Promo is only valid for your first booking during the promo stipulated period. Subsequent bookings are not applicable.

A5: Promo is applicable to Taxi Share users who have not made a booking and utilise our promotion for more than a year.

A6: Yes, you may use it to book as many bookings as you like. For example, you can split the $50 free credits you have over two separate bookings. Do ensure you have sufficient funds in your e-wallet if booking amount exceeds the available value of the free credits you wish to redeem

A7: Yes, we will return the unused free credits back to your e-wallet if booking was cancelled strictly due to vehicle matter. Any unused free credits will be forfeited after expiry.

A8: The free credits will expire after 31 Dec 2019, 2359h.

A9: We will include the total expenditure (such as extended hours, AER and Cleaning Fees) for your first successful booking and issue free credits capped at $50. Promo is valid through 30 Nov 2019, 2359hrs only.